What is the link for the official Helium Discord Channel?

The official Discord channel of the Helium community can be joined from the link: https://discord.gg/helium

Will the FreedomFi 5G Gateway operate in rural environments?

The FreedomFi 5G Gateway will work in any area of the US but Helium rewards and earnings may vary depending on your area's traffic.

I need technical support and would like to get in touch with your team.

Please go to our support page here and fill out the form with all of your FreedomFi 5G Gateway details as well as the issues you are experiencing.

I have a YouTube channel and I want to be a part of your affiliate program.

Currently we are not exploring promotions like this, if anything changes in the future we will certainly make an announcement on our official social media in regards to this.

Where can I report false information or scams about FreedomFi?

You can report any unusual activity directly to us, by emailing us at support@freedomfi.com.

What is Helium, and why should I care.

Helium has and continues to build a decentralized low power low-cost communications network based upon blockchain technology; for further detail, please check out the documentation provided by Helium.

How will I make money by hosting a Helium-compatible FreedomFi 5G Gateway?

FreedomFi 5G Gateway hosts will provide wireless network coverage for IoT devices and cellular devices (like cell phones) operating in the CBRS spectrum band In return for providing this coverage and passing data through the device, operators are rewarded with the new MOBILE variant of the HNT cryptocurrency. HNT cryptocurrency is freely exchangeable to other cryptocurrencies (such as Bitcoin etc.) or fiat currencies at many popular cryptocurrency exchanges.

Please refer to public data sources for HNT price and places to trade.

How good should my internet connection be for this to work?

The FreedomFi CBRS Indoor Small Cell and FreedomFi 5G Gateway can do 220 Mbps downlink and 12 Mbps uplink and should be plugged into a wired Ethernet internet connection capable of these speeds. Any installation at a location with lower throughput will affect the performance and mining capability of the small cell.

Will FreedomFi Gateways work outside of the US?

Not at this time. Our initial release focuses on mobile data offload using the CBRS spectrum band, which is only available in the US. As we expand into Wi-Fi-based mobile data offload and add new data roaming partners and radio vendors, we’ll be rolling out the services in countries out of the US. Expect to hear more soon.

Is this 5G or LTE?

This is not a black or white answer. 5G is an architecture standard for cellular wireless networks that covers:

  • Architecture of the software (aka the network core);

  • Architecture of the radio hardware

Contrary to the common belief, 5G is not specific to a frequency band and is not the same as high frequency mmWave. 5G uses much of the same frequencies as LTE.

With the Helium 5G rollout, we use the CBRS spectrum (aka mid-band 5G spectrum) and provide a 5G-compliant architecture for the network core that runs on a FreedomFi 5G Gateway. However, the first cellular radio we certified as part of this bundle is LTE.

Why? Because LTE small cells are cheaper and more phones can connect to them. With pure 5G small cells today you gain nothing except higher equipment cost and a shorter phone compatibility list. As “high-band” 5G small cells operating in the mmWave frequencies become more common-place and cheaper, we will certify those radios and FreedomFi 5G Gateway owners will be able plug them into the gateway without needing to buy a different FreedomFi 5G Gateway.

And, yes, we admit that we call this setup Helium 5G vs. LTE because it sounds cooler. If everybody else in the industry can, so can we.

Will standalone FreedomFi Gateway mine more HNT than other hotspots?

No, the FreedomFi Gateway mines the same amount of HNT as any other Helium hotspot with the same placement and antenna. When connected to a Powered by FreedomFi certified CBRS small cell, the  FreedomFi Gateway  will earn MOBILE tokens as well as mining HNT by providing LoRa network connectivity.

 

Do I need an ethernet cable to connect FreedomFi Gateway to the Internet or can it use Wi-Fi?

The only way to connect FreedomFi 5G Gateway to the Internet is by plugging in an ethernet cable to the WAN port of the gateway. Unlike some other Helium hotspots, FreedomFi 5G Gateways do not come with Wi-Fi built-in.

How can I add a 5G radio?

To add 5G cellular support to your FreedomFi Gateway, purchase a certified plug-and-play Powered by FreedomFi CBRS small cell, connect it to the gateway and follow the onboarding steps to get it registered on the network, operational and earning MOBILE tokens for providing network coverage.

Must I buy the $1000 radio with the FreedomFi Gateway right away?

No. You can buy the FreedomFi 5G Gateway, which, if properly placed, will mine LoRa rewards just like any other Helium hotspot and add a CBRS radio to it at a later time to mine additional rewards for the cellular data offload.

Can I deploy the FreedomFi Gateway outdoors?

You can only deploy the FreedomFi 5G Gateway outdoors in an IP rated enclosure to protect it from water. FreedomFi 5G Gateways have a ruggedized, industrial grade casing that can operate in +14 to +122 F temperature range, but cannot be directly exposed to rain.

Will this device provide 5G coverage?

Out of the box, the FreedomFi Gateway alone does not provide 5G cellular coverage.  To add 5G cellular support to your FreedomFi Gateway, purchase a certified plug-and-play Powered by FreedomFi CBRS small cell, connect it to the gateway and follow the onboarding steps to get it registered on the network, operational and earning MOBILE tokens for providing network coverage.

I want to use FreedomFi for my Private LTE/5G network and don’t want to mine HNT. Is that still possible?

Yes. HNT mining is a new, optional capability that can be switched on and off.





How do I connect multiple CBRS radios to my FreedomFi 5G Gateway?

How can I access the GigSky US wireless network after purchasing the FreedomFi CBRS Indoor Small Cell?

When will the outdoor CBRS small cells be available for the FreedomFi 5G Gateway?

Where can I find the technical details of the FreedomFi 5G Gateway?

Can I order a SIM card for my FreedomFi CBRS Indoor Small Cell?

Will indoor cellular antennas require professional certification by a certified professional installer (CPI)?

What is the range of the FreedomFi CBRS Small Cell indoor antenna?

My hotspot earnings are not as high as others in my area?

Can I provide mobile data offload using Wi-Fi radios instead of CBRS radios?

I know nothing about CBRS or 5G networks. Where can I learn more?

What CBRS radios can I plug in to my FreedomFi Gateway to mine cellular data? Should I buy them now?

If no cellular data hits my antenna, will I still earn proof-of-coverage rewards for deploying Helium Cellular Bundle?

Do I need to make sure it’s possible to get a GPS signal at the location I plan to install the indoor small cell?

When I get and set up the FreedomFi CBRS Small Cell, will all phones nearby automatically get 5G coverage?

How far will the signal from CBRS radios reach?

After I get my Helium cellular mining bundle, are there any additional recurring fees that I need to pay?

Can I install the FreedomFi CBRS Indoor Small Cell outdoors in an enclosure?

Can I buy any CBRS radio myself and install it?

What is a good location to put the Indoor Small Cell?

Who will be offloading cellular traffic into my CBRS radios?


I have a question about my CalChip order.

What is the refund policy on the reservation of 100$?

What’s the process for initiating a refund request for a 100$ reservation?

I forgot to select the bundle at the time of order, I want an indoor cell, What should I do now?

Why does the Status Tool say that my Order # will be Serviced at a Later Date?

When will the outdoor CBRS small cells be available for the FreedomFi 5G Gateway?

How long does shipping usually take?

My reservation was refunded, but I did not request a refund.

Can I order the FreedomFi 5G Gateway without a reservation?

I have purchased my FreedomFi 5G Gateway through a third party, can I still buy an indoor cell from FreedomFi?

How can I find out when my reservation is up in line?

What payment methods does FreedomFi accept?

Are you able to ship outside of the USA?

How can I place bulk orders?

Will the $100 USD reservation charge be credited when I order my FreedomFi 5G Gateway?

I have a reservation from November, can I transfer it to another person?

My FreedomFi 5G Gateway has not shipped yet, am I able to request a refund?

How can I confirm if the reservation has been transferred to me?

Do you currently have a reseller program?

Does FreedomFi store credit card or personal information?

I am planning on buying a third party FreedomFi 5G Gateway, how can it be transferred to me?

Should I open a credit card dispute to get a reservation refund?

How can I claim a warranty & what are warranty terms?

How do I find out my reservation ID number and my place in line?

Will I be able to buy multiple FreedomFi 5G Gateways with just one reservation?

When will my FreedomFi 5G Gateway ship after I purchase it?

I have received the product but want to return it.

Can I buy any model CBRS radio and connect it to FreedomFi Gateway?

Will I need a wired connection to the gateway or can I use Wi-Fi to connect FreedomFi Gateway to the internet?

I want to get a refund of my waitlist deposit.

What is the link for the official Helium Discord Channel?

The official Discord channel of the Helium community can be joined from the link: https://discord.gg/helium

Will the FreedomFi 5G Gateway operate in rural environments?

The FreedomFi 5G Gateway will work in any area of the US but Helium rewards and earnings may vary depending on your area's traffic.

I need technical support and would like to get in touch with your team.

Please go to our support page here and fill out the form with all of your FreedomFi 5G Gateway details as well as the issues you are experiencing.

I have a YouTube channel and I want to be a part of your affiliate program.

Currently we are not exploring promotions like this, if anything changes in the future we will certainly make an announcement on our official social media in regards to this.

Where can I report false information or scams about FreedomFi?

You can report any unusual activity directly to us, by emailing us at support@freedomfi.com.

What is Helium, and why should I care.

Helium has and continues to build a decentralized low power low-cost communications network based upon blockchain technology; for further detail, please check out the documentation provided by Helium.

How will I make money by hosting a Helium-compatible FreedomFi 5G Gateway?

FreedomFi 5G Gateway hosts will provide wireless network coverage for IoT devices and cellular devices (like cell phones) operating in the CBRS spectrum band In return for providing this coverage and passing data through the device, operators are rewarded with the new MOBILE variant of the HNT cryptocurrency. HNT cryptocurrency is freely exchangeable to other cryptocurrencies (such as Bitcoin etc.) or fiat currencies at many popular cryptocurrency exchanges.

Please refer to public data sources for HNT price and places to trade.

How good should my internet connection be for this to work?

The FreedomFi CBRS Indoor Small Cell and FreedomFi 5G Gateway can do 220 Mbps downlink and 12 Mbps uplink and should be plugged into a wired Ethernet internet connection capable of these speeds. Any installation at a location with lower throughput will affect the performance and mining capability of the small cell.

Will FreedomFi Gateways work outside of the US?

Not at this time. Our initial release focuses on mobile data offload using the CBRS spectrum band, which is only available in the US. As we expand into Wi-Fi-based mobile data offload and add new data roaming partners and radio vendors, we’ll be rolling out the services in countries out of the US. Expect to hear more soon.

Is this 5G or LTE?

This is not a black or white answer. 5G is an architecture standard for cellular wireless networks that covers:

  • Architecture of the software (aka the network core);

  • Architecture of the radio hardware

Contrary to the common belief, 5G is not specific to a frequency band and is not the same as high frequency mmWave. 5G uses much of the same frequencies as LTE.

With the Helium 5G rollout, we use the CBRS spectrum (aka mid-band 5G spectrum) and provide a 5G-compliant architecture for the network core that runs on a FreedomFi 5G Gateway. However, the first cellular radio we certified as part of this bundle is LTE.

Why? Because LTE small cells are cheaper and more phones can connect to them. With pure 5G small cells today you gain nothing except higher equipment cost and a shorter phone compatibility list. As “high-band” 5G small cells operating in the mmWave frequencies become more common-place and cheaper, we will certify those radios and FreedomFi 5G Gateway owners will be able plug them into the gateway without needing to buy a different FreedomFi 5G Gateway.

And, yes, we admit that we call this setup Helium 5G vs. LTE because it sounds cooler. If everybody else in the industry can, so can we.

Will standalone FreedomFi Gateway mine more HNT than other hotspots?

No, the FreedomFi Gateway mines the same amount of HNT as any other Helium hotspot with the same placement and antenna. When connected to a Powered by FreedomFi certified CBRS small cell, the  FreedomFi Gateway  will earn MOBILE tokens as well as mining HNT by providing LoRa network connectivity.

 

Do I need an ethernet cable to connect FreedomFi Gateway to the Internet or can it use Wi-Fi?

The only way to connect FreedomFi 5G Gateway to the Internet is by plugging in an ethernet cable to the WAN port of the gateway. Unlike some other Helium hotspots, FreedomFi 5G Gateways do not come with Wi-Fi built-in.

How can I add a 5G radio?

To add 5G cellular support to your FreedomFi Gateway, purchase a certified plug-and-play Powered by FreedomFi CBRS small cell, connect it to the gateway and follow the onboarding steps to get it registered on the network, operational and earning MOBILE tokens for providing network coverage.

Must I buy the $1000 radio with the FreedomFi Gateway right away?

No. You can buy the FreedomFi 5G Gateway, which, if properly placed, will mine LoRa rewards just like any other Helium hotspot and add a CBRS radio to it at a later time to mine additional rewards for the cellular data offload.

Can I deploy the FreedomFi Gateway outdoors?

You can only deploy the FreedomFi 5G Gateway outdoors in an IP rated enclosure to protect it from water. FreedomFi 5G Gateways have a ruggedized, industrial grade casing that can operate in +14 to +122 F temperature range, but cannot be directly exposed to rain.

Will this device provide 5G coverage?

Out of the box, the FreedomFi Gateway alone does not provide 5G cellular coverage.  To add 5G cellular support to your FreedomFi Gateway, purchase a certified plug-and-play Powered by FreedomFi CBRS small cell, connect it to the gateway and follow the onboarding steps to get it registered on the network, operational and earning MOBILE tokens for providing network coverage.

I want to use FreedomFi for my Private LTE/5G network and don’t want to mine HNT. Is that still possible?

Yes. HNT mining is a new, optional capability that can be switched on and off.

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