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Sales, Order & Reservation Questions
If you have a CalChip specific question or issue, please fill out the proper form in the CalChip Help Center and submit a support ticket here.
We refund 100% with no question asked. You can ask for a 100% refund anytime before placing an order.
You can use our status tool here to get details of your reservation along with the Refund button in your email. Simply click and submit the form. Our support takes 48 hours in working days to refund. Please wait for at least 5 to 7 business days for the payment to reflect in your bank statement.
Don’t worry, FreedomFi Support can help you to modify the order before it ships. Please contact FreedomFi support as soon as possible with a detailed explanation and our team will handle your case.
This means that your reserved allocation is not yet ready to ship. You will receive an email when it’s your turn in line to order.
Please visit and review our Road Map via the link below for more information on the timeline:
https://freedomfi.com/#timeline-home
The outdoor cells are available to order. Please visit link below to place your order:
It depends on your location, but after successfully submitting your payment, it can take up to 7 business days to receive your order.
Refunds can only occur in 3 cases:
A refund request was emailed to us.
Our payment gateway detected suspicious activity and processed a refund (this is automated by Stripe).
Your credit card provider opened a dispute and requested a refund.
In these situations, unfortunately, your reservation cannot be reinstated.
Yes, you can order FreedomFi 5G Gateway without reservation. Please visit link below to place your order:
We are delivering to all reservation holders for both batches. Please visit link below and place your order:
Yes, all FreedomFi and Powered by FreedomFi gateways and CBRS small cells plug-and-play together. You can pick and choose and purchase from the supplier of your choice. The FreedomFi online store has competitive pricing and bundles to choose from here:
https://freedomfi.com/catalog
Currently, we only accept payments via credit and debit cards. We use Stripe or Authorize.net for processing.
No, currently we are only able to ship within the United States. CBRS is currently only supported within the United States.
You can contact us directly for bulk orders by emailing us at [email protected], one of our representatives will reach back out to you as soon as possible.
Yes, your reservation fee will be deducted from the total when you are placing your order.
Unfortunately you cannot, only the original reservation allocation from April-May of 2021 is transferable. Reservation allocations starting from September 2021 and up are non-transferable.
If your order has still not shipped, please contact us as soon as possible so that we can issue you a refund without any deductions.
If the order has already shipped then you need to check our return policy here and follow the steps to get a refund as per the terms & conditions.
You can use our status tool here. Simply enter your email and if you receive an email with reservation details belonging to you then it means that the reservation has successfully been transferred.
At this time we do not have a reseller program. If we do decide to start a reseller program we will announce it directly on our social media accounts and our email newsletter. Make sure to follow & subscribe to our newsletter here.
FreedomFi does not store credit card details, this means that FreedomFi cannot charge your credit card automatically. You will be required to place an order through the website yourself once your reservation is ready.
The only personal information that we store is identity related information such as email, first name and last name. These are stored to ensure your reservation can be identified and tracked with the help of a transaction.
If the FreedomFi 5G Gateway that you are purchasing has already been onboarded, the person whom you purchased it from will need to manually transfer the gateway via the Helium App, gateway transfers can only be initiated by the original owner.
We encourage our customers to always request a refund directly through us as it is a very simple and painless process. We have a 100% guaranteed refund policy for reservations, so please reach out to us before opening a dispute.
Complete details of our hardware warranty can be reviewed here.
Go to our reservation tracking tool here and enter either your email or waitlist ID number. You will be automatically emailed a link with your reservation details.
Yes, anyone can buy as many gateways and small cells as you like from our website with or without a reservation. Previous reservations will help you to get a discount of $100 off only one FreedomFi 5G Gateway.
The FreedomFi 5GGateway is guaranteed to ship within a week following the completion of the order.
Please review our return and refund policy here to initiate the process.
No. The FreedomFi 5G Gateway will only work with certified CBRS radios. Cellular radios come in many flavors and have a million knobs and settings. The only way for us to ensure consistent operation and security across all deployments is to only allow pre-certified radios with verified firmware presets. The FreedomFi Gateway and Powered by FreedomFi gateways from partners, like Bobcat, have all the software and configuration ready to plug-and-play with FreedomFi certified small cell radios.
Yes, you will need to connect the FreedomFi 5G Gateway to the Internet using an ethernet cable.
Please click here and enter either the email or waitlist ID number. You will get an email link with your reservation detail and an option to submit a refund request. All refunds will be processed within 24 hours during the business hours. It may take up to a week for the refund to be reflected on your credit card statement.
If you have a CalChip specific question or issue, please fill out the proper form in the CalChip Help Center and submit a support ticket here.
We refund 100% with no question asked. You can ask for a 100% refund anytime before placing an order.
You can use our status tool here to get details of your reservation along with the Refund button in your email. Simply click and submit the form. Our support takes 48 hours in working days to refund. Please wait for at least 5 to 7 business days for the payment to reflect in your bank statement.
Don’t worry, FreedomFi Support can help you to modify the order before it ships. Please contact FreedomFi support as soon as possible with a detailed explanation and our team will handle your case.
This means that your reserved allocation is not yet ready to ship. You will receive an email when it’s your turn in line to order.
Please visit and review our Road Map via the link below for more information on the timeline:
https://freedomfi.com/#timeline-home
The outdoor cells are available to order. Please visit link below to place your order:
It depends on your location, but after successfully submitting your payment, it can take up to 7 business days to receive your order.
Refunds can only occur in 3 cases:
A refund request was emailed to us.
Our payment gateway detected suspicious activity and processed a refund (this is automated by Stripe).
Your credit card provider opened a dispute and requested a refund.
In these situations, unfortunately, your reservation cannot be reinstated.
Yes, you can order FreedomFi 5G Gateway without reservation. Please visit link below to place your order:
We are delivering to all reservation holders for both batches. Please visit link below and place your order:
Yes, all FreedomFi and Powered by FreedomFi gateways and CBRS small cells plug-and-play together. You can pick and choose and purchase from the supplier of your choice. The FreedomFi online store has competitive pricing and bundles to choose from here:
https://freedomfi.com/catalog
Currently, we only accept payments via credit and debit cards. We use Stripe or Authorize.net for processing.
No, currently we are only able to ship within the United States. CBRS is currently only supported within the United States.
You can contact us directly for bulk orders by emailing us at [email protected], one of our representatives will reach back out to you as soon as possible.
Yes, your reservation fee will be deducted from the total when you are placing your order.
Unfortunately you cannot, only the original reservation allocation from April-May of 2021 is transferable. Reservation allocations starting from September 2021 and up are non-transferable.
If your order has still not shipped, please contact us as soon as possible so that we can issue you a refund without any deductions.
If the order has already shipped then you need to check our return policy here and follow the steps to get a refund as per the terms & conditions.
You can use our status tool here. Simply enter your email and if you receive an email with reservation details belonging to you then it means that the reservation has successfully been transferred.
At this time we do not have a reseller program. If we do decide to start a reseller program we will announce it directly on our social media accounts and our email newsletter. Make sure to follow & subscribe to our newsletter here.
FreedomFi does not store credit card details, this means that FreedomFi cannot charge your credit card automatically. You will be required to place an order through the website yourself once your reservation is ready.
The only personal information that we store is identity related information such as email, first name and last name. These are stored to ensure your reservation can be identified and tracked with the help of a transaction.
If the FreedomFi 5G Gateway that you are purchasing has already been onboarded, the person whom you purchased it from will need to manually transfer the gateway via the Helium App, gateway transfers can only be initiated by the original owner.
We encourage our customers to always request a refund directly through us as it is a very simple and painless process. We have a 100% guaranteed refund policy for reservations, so please reach out to us before opening a dispute.
Complete details of our hardware warranty can be reviewed here.
Go to our reservation tracking tool here and enter either your email or waitlist ID number. You will be automatically emailed a link with your reservation details.
Yes, anyone can buy as many gateways and small cells as you like from our website with or without a reservation. Previous reservations will help you to get a discount of $100 off only one FreedomFi 5G Gateway.
The FreedomFi 5GGateway is guaranteed to ship within a week following the completion of the order.
Please review our return and refund policy here to initiate the process.
No. The FreedomFi 5G Gateway will only work with certified CBRS radios. Cellular radios come in many flavors and have a million knobs and settings. The only way for us to ensure consistent operation and security across all deployments is to only allow pre-certified radios with verified firmware presets. The FreedomFi Gateway and Powered by FreedomFi gateways from partners, like Bobcat, have all the software and configuration ready to plug-and-play with FreedomFi certified small cell radios.
Yes, you will need to connect the FreedomFi 5G Gateway to the Internet using an ethernet cable.
Please click here and enter either the email or waitlist ID number. You will get an email link with your reservation detail and an option to submit a refund request. All refunds will be processed within 24 hours during the business hours. It may take up to a week for the refund to be reflected on your credit card statement.